Stay Connected with YAMEX
We’re here to answer your questions and assist you with all inquiries. Connect with us through any of the channels below.
YAMEX Headquarters
FAQ
How do I place an order with YAMEX Group?
Placing an order is simple and streamlined through our e-commerce platform. Sign in to your
account, provide the required information, and submit your order. Our team will review and respond
to your request as quickly as possible. If you have questions, feel free to contact us through our
website or at info@yamxgroup.com.
Can I request product samples before placing an order?
Yes, we offer product samples to verified business clients. Contact our team through the website or
email us to discuss sample availability and shipping.
How does YAMEX ensure the quality and freshness of its products?
We maintain strict quality control at every stage, from sourcing to delivery. Products are handled
using advanced packaging and cold-chain logistics to ensure freshness and compliance with
international standards.
What regions do you ship to?
YAMEX Group ships globally, including Europe, the Middle East, and Asia. If you’re unsure
whether we deliver to your region, contact our team to confirm.
What languages is customer support available in?
Our support team is multilingual, offering assistance in English, Arabic, French and Spanish to
accommodate our diverse client base.
Does YAMEX offer seasonal promotions or discounts?
Yes, we offer special discounts and promotions during certain seasons and trade events. Subscribe
to our newsletter to stay updated.
Why is Yemeni coffee considered special by coffee enthusiasts?
Yemeni coffee is highly prized for its rich flavor, distinctive aroma, and unique processing methods.
It often features a complex taste profile with notes of spice, chocolate, and fruit. Additionally,
Yemen holds a significant place in coffee history as the oldest country to cultivate and ship coffee,
with its traditions dating back centuries, making it a cornerstone of global coffee culture.
What kinds of seafood does Yemen export?
Yemen exports a variety of seafood, including tuna, shrimp, lobster, squid, octopus, and others
sourced from the rich marine ecosystems of the Red Sea and the Arabian Sea. These waters provide
high-quality, sustainably harvested seafood renowned for its freshness and flavor.
What makes Yemeni Sidr honey stand out from other types of honey?
Yemeni Sidr honey is renowned for its rich, velvety flavor, dark golden color, and exceptional
health benefits. Sourced from the nectar of Yemen’s native Sidr trees, it is prized for its purity,
natural production process, and centuries-old beekeeping traditions, making it one of the finest
honeys in the world.
Can YAMEX provide private labeling for my business?
Yes, we offer private labeling and custom packaging solutions to meet the specific branding needs
of our clients. Contact us to explore these options.
What should I do if I encounter an issue with my order?
If there are any problems with your shipment, such as damage or incorrect items, please contact us
immediately at support@yamxgroup.com or through your account on the website. We are
committed to resolving any issues promptly.
Does YAMEX offer tailored solutions for specific requirements?
Yes, we provide customized logistics and product solutions based on your business needs. Contact
us to discuss your specific requirements, and our team will work with you to create a tailored plan.
What types of businesses does YAMEX Group work with?
YAMEX exclusively serves B2B clients, including wholesalers, distributors, retailers, and food
service companies. We do not sell directly to individual consumers.
What should I do if I receive a damaged or incorrect order?
Contact our support team at support@yamxgroup.com or through your account immediately. We
are committed to resolving any issues promptly.
How long does it take to process and ship an order?
Processing times depend on the product and order size. Most orders are shipped within 3-7 business
days. Delivery timelines vary based on the destination and shipping method.
Can I track my shipment in real time?
Yes, once your order is processed and shipped, you’ll receive a tracking link to monitor the
shipment’s status in real time.
How does YAMEX handle returns or refunds?
Returns and refunds are handled on a case-by-case basis, depending on the situation. Please contact
our support team within the specified timeframe to address any concerns.
Do you provide detailed product specifications or datasheets?
Yes, detailed specifications and datasheets for all our products are available for download in your
account dashboard or upon request.
GLOBAL SHIPPING MADE EASY
YAMEX ensures seamless delivery across continents with our integrated shipping strategies. Whether it’s by sea, air, or land, we guarantee efficient and reliable transportation of your products to their destination.
YAMEX is committed to delivering high-quality agricultural products with a focus on sustainability and innovation. Our mission is to connect farmers and consumers worldwide by providing reliable, eco-friendly solutions. At YAMEX, we believe in fostering strong relationships with our partners while promoting environmental stewardship to build a better future for generations to come.
Quick Links
Get in Touch
- Address: Al-Alam Street Building No. 25, 5th Floor Muscat , Oman World Trade Center, Edificio Sur 2nd Floor, Ciutat Vella, Barcelona, Spain Yemen , Sana'a , 50St , behind Aldhayani for General Trading
- Phone: +34 655 12 66 66
- Email: info@yamexgroup.com